Refund policy

You may return your purchase within a maximum period of 14 calendar days from the receipt of your order.

Return costs:

  • Spain (Peninsula and The Balearic Islands): 6 €
  • Portugal: 9€
  • Rest of Europe: 10€
  • USA and Canda: 19€

For other countries, please contact us at

Returns are free if you opt for an "ADEBA VOUCHER" instead of a cash refund.

If you choose an instant cash refund, please note that a €1.5 fee will be applied. There is no extra cost if we process your refund after we receive your returned order. 

You can schedule a pick-up or drop off your parcel at the shipping company pick-up point.

All products must be returned in perfect condition and in their original box. The box must be well protected with another box or wrapping.

Shoes must keep their sole protector in their original condition for a return to be accepted.  We kindly ask you to stand on a carpeted surface when you try on your shoes, so that they are in an unchanged condition.

Products bought with a gift card can also be returned. Your money can be refunded onto the original gift card. Please note that a €1.5 fee will be applied if your money is refunded into your bank account.

To request a return, please go to our RETURNS SECTION.

If you need help with your return, please contact us at or through our contact form and we will get back to you as soon as possible.