In-store returns and exchanges are free in Madrid (C/ San Julio 9). Please contact us  to make your appointment.

To request your size change or return, please go to our RETURNS SECTION.

If you need help with your exchange or return, please contact us at hello@adebamadrid.com or through our contact form and we will get back to you as soon as possible.

EXCHANGES

You can get your shoe size changed within a maximum period of 14 calendar days from the receipt of your order (except for the Christmas period, when purchases can be exchanged or returned until the week following January 6th, inclusive).

  • Spain (Peninsula and The Balearic Islands): Free
  • Spain (Canary Islands): size changes will be processed as  new order.
  • Europe: Free
  • USA and Canada: size changes will be processed as  new order.
  • Rest of the world: size changes will be processed as  new order.

Please contact us at hello@adebamadrid.com for shoe size changes in other countries.

If you want a second size change, you should place a new order.

All products must be returned in perfect condition and in their original box. The box must be well protected with another box or wrapping.

We kindly ask you to stand on a carpeted surface when you try on your shoes, so that they are in an unchanged condition.

You can schedule a pick up and we will deliver the size requested when we collect your return. You can also drop off your parcel at the shipping company pick-up point.

Size changes will be subject to the availability of the new products requested.

These same conditions apply to products bought with promotional codes and gift cards

To request a size change, please go to our RETURNS SECTION.

RETURNS

You may return your purchase within a maximum period of 14 calendar days from the receipt of your order (except for the Christmas period, when purchases can be exchanged or returned until the week following January 6th, inclusive).

Return costs:

  • Spain (Peninsula): Free (in-store)/ 6€ (shipping company)
  • Spain (The Balearic Islands): 8€
  • Spain (Canary Islands): Cost and shipping will be assumed by the client.
  • Portugal: 9€
  • Rest of Europe: 10€
  • United Kingdom: 20€
  • USA and Canada: 30€
  • Rest of the world: Cost and shipping will be assumed by the client.

For other countries, please contact us at hello@adebamadrid.com.

Returns are free if you opt for an "ADEBA VOUCHER" instead of a cash refund.

You can schedule a pick-up or drop off your parcel at the shipping company pick-up point.

All products must be returned in perfect condition and in their original box. The box must be well protected with another box or wrapping.

Shoes must keep their sole protector in their original condition for a return to be accepted.  We kindly ask you to stand on a carpeted surface when you try on your shoes, so that they are in an unchanged condition.

To request a return, please go to our RETURNS SECTION.

If you need help with your return, please contact us at hello@adebamadrid.com or through our contact form and we will get back to you as soon as possible.

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